How can we help you?

Getting Started

Carriers

Shippers

Billing and Payments

Product Support

General

I want to join QuickLoad. What do I need to start?

Visit our registration page and sign up. Click on the confirmation button you should have received in your inbox. Send us the following documents to carriersupport@quickload.com
  • DOT and Motor Carriers Authority (MC).
  • Certificate of Insurance.
  • W9 Form signed (link).
  • Color Copy of Commercial Driver's License for each driver. (Independent owners should send their own Driver's License).
A QuickLoad team member will contact you within 24 hours.

I’m a dispatcher, how can I use QuickLoad?

You can sign up as a carrier, follow the instructions, and provide all the necessary documentation. You will be able to add as many drivers as you want. Once you receive an approval, you will be able to find jobs and assign them to your drivers.

I’m an owner operator. How can I use QuickLoad?

Sign up on our website, follow the instructions, and provide all the necessary documentation. Once approved, you are ready to go!

Is there any contract attached?

No. You do not need to sign a contract. You work your own hours and take the jobs that you want.

Will I need to use the QuickLoad for all my shipments?

You can use us as your primary source of shipments/jobs, for your return trips, or as a secondary source. QuickLoad is free for carriers. Shippers pay a service fee that allows us to keep the platform running properly. This facilitates the instant connection between carriers and shippers, and gives you unlimited access to our support team.

I accepted a job, now what?

Once a job is accepted, the shipper will be notified and details about the shipment will be sent to the dispatcher or owner operator. You will be able to contact the shipper through the app.

How much does it cost to use QuickLoad?

QuickLoad is free to enroll for both carriers and shippers. And it always will be. There are no monthly or membership fees.

Why should I use QuickLoad?

  • Find more loads.
  • Get paid faster directly to your bank account. We'll pay you right after sending us the proof of delivery (POD).
  • Be your own boss. No contracts. Work your own hours.

What if I have more questions that are not answered here?

Get in touch with our team by email (carriersupport@quickload.com)

Are carriers prescreened?

Yes. We verify the carrier's safety management practices. We verify every carrier's:

  • DOT number or MC number
  • Motor carrier safety rating
  • Insurance requirements
  • Driver's licensing and insurance filings

How can I upload POD?

Sign into your account and go to your delivered jobs under Jobs. When you find the job you are looking for, click on it. Then go to ‘Job Actions’ and select ‘Upload POD’. Select the POD and upload it. Learn how to upload POD ​here.

When do I get paid?

We process the payment to the carriers right after receiving proof of delivery. Learn how to upload POD ​here.

How to change the driver on the app?

Select another driver from your team to complete the job. Learn how to change the driver here.

How do I add a driver to my team?

Add a new driver to your team on the app. Learn how to do it here.

How do I start a job?

Learn how to pick a job, accept, and start on the app. Click ​here.

Who provides the Bill of Lading (BOL)?

The shipping company provides the bill of lading.

Why should I use QuickLoad?

If you need to either pick up/drop off a container from/to Port Miami and Port Everglades, or move 4 pallets or boxes, we are your shipment solution.

  • Get Drayage, LTL, and, FTL rates in seconds
  • Delivery guaranteed with a large network of trusted carriers across the US
  • Easy Booking
  • Competitive confirmed rates with no surprises
  • Warehousing services at its best, including storage and transloading
  • No monthly fee or hidden costs
  • Instant and digital invoicing

To see more benefits, visit our “Shipper” section.

How much does it cost to use QuickLoad?

QuickLoad charges a service fee depending on the price of your shipment. It includes all of our great features, and unlimited access to our support team. There are no monthly fees, and you only pay for what you use. There is no minimum transaction processing amount.

Are there any additional fees I could be charged?

The only additional charge you might get is for waiting times or cancellations. And you will always know it as soon as it happens.

Waiting time: Shipper agrees to the payment of detention rates of $25.00 for each thirty (30) minutes beyond one hour.

Cancellation fees may apply.

How does the cancellation policy of QuickLoad work?

Cancellation Policy: If a shipper makes modifications to a booking already accepted by a carrier, the carrier might accept or reject the new terms of the booking.

If the carrier rejects the new terms, QuickLoad will find a new carrier as soon as possible and you will be charged a penalty in accordance to the QuickLoad Cancellation Policy that will be transferred to the carrier:

  • After 1 hour of the acceptance of the job by a carrier: 50% of the shipment
  • Within 2 hours before pick-up time: 100% of the shipment

Is it safe to use a credit card to pay for my shipment?

Yes. QuickLoad’s payment system is supported by Braintree, a member of the PayPal family. You can rest assured that we are confidently backed by one of the most established players in the digital commerce space.

What services can I add when scheduling a container load?

We offer you different options when picking up/dropping off a container. You can either select pre-pull, extra legs, drop off, overweight, bonded, or our other services.

How can I know how my shipment is going?

QuickLoad is here for you! From helping you setup your account, manage your loads to checking the status of your delivery, our customer service is available 24/7 to answer your questions.

Can I track shipments not booked on QuickLoad?

Unfortunately, we do not have access to track shipments booked outside of QuickLoad.

Is volume pricing available?

If you’re doing constant shipments (e.g. twice a week) that you would like us to take care of, we’d be happy to assist you. Call us for special pricing and predictable volume: (305) 827-0001.

How is the price determined?

QuickLoad recommends a rate based on the type of the load, mileage, and equipment needed.

Shippers also are able to set the price and they should consider miles, weight and equipment requested.

The shipper will be charged a QuickLoad Service Fee for guaranteed delivery, extra insurance coverage, and unlimited access to our support team.

When will I be charged?

We will hold the funds in your account right after the carrier takes the job. Once the carrier sends proof of delivery (POD), we’ll proceed to charge the amount agreed upon.

Can I select my Carrier?

QuickLoad is proud of providing the most efficient move possible – the right truck, on time, at the right price. We are transparent and we make sure that every carrier registered in QuickLoad is able to complete the job with the highest standard of quality. In case shippers have any complaints about a carrier, QuickLoad will promptly respond to the situation.

Whom do I contact if I have a billing question?

Our accounting department will be happy to answer any billing questions you may have. Email them at accounting@quickload.com.

Why was my shipment canceled?

A job is officially canceled when the carrier or shipper calls QuickLoad to cancel the shipment and receives a cancellation confirmation email.

A shipment is officially cancelled when:

  • The shipper clicks the cancellation button on the cancellation confirmation message, which they can find in the My Shipments section.
  • The shipper calls QuickLoad to cancel the shipment and receives a cancellation confirmation email.

If a trucking company cancels a job, it might be penalized or charged in certain circumstances.

See Cancellation Policy above.

What’s the cutoff time for the same day pickup?

Cutoff time will vary depending on the facility. A warehouse may work only by appointment. This should be notified on the delivery order.

How do I see my invoices?

Find the invoice you're looking for on your QuickLoad account, then see details or download it! Learn how to do it here.

How do I make payments with credit card or ACH?

Pay your pending invoices using your credit card or ACH through QuickLoad. Learn how to do it here.

How do I find my Routing Number?

Your routing number identifies the location where your account was opened. You'll often be asked for your checking account routing number when you're making a payment online or by phone. Learn how to find it here.

Who provides the Bill of Lading (BOL)?

The shipping company provides the bill of lading.

How do I see my invoices?

Find the invoice you're looking for on your QuickLoad account, then see details or download it! Learn how to do it here.

How do I make payments with credit card or ACH?

Pay your pending invoices using your credit card or ACH through QuickLoad. Learn how to do it here.

How do carriers get paid?

Carriers will get paid via direct deposit in the bank account provided when signing up.

How does it work?

Login and create your profile as a carrier if you haul with us, or as a shipper if you ship with us.

If you ship with us:

  • Sign up and create your profile if you register for the first time.
  • Book your shipment details.
  • Add your payment method and submit your shipment.
  • The load will be broadcasted to all carriers in our network. As soon as a driver accepts the job, we'll let you know.

If you haul with us:

  • Sign up and create your profile if you register for the first time.
  • Send all the requirements to carriersupport@quickload.com
  • Once you are approved, you start receiving loads available.
  • Something worth taking? Accept the job right from your phone.
  • Do the job and send us proof of delivery.
  • Get paid after the job is completed immediately.

What is QuickLoad?

QuickLoad is a Smart Trucking Network that makes shipping freight quicker, safer, and more competitive.

We are a platform committed to reducing empty miles that truck drivers are forced to drive while looking for their next shipment. That allows shippers to connect with more carriers at better rates.

What QuickLoad is not?

We are not a load board. We provide a complete solution that includes connecting shippers with carriers.

We are not a traditional broker. We take pride in our transparency policy. Learn more about it here.

Who can use QuickLoad?

Carriers: Any truck companies that are able to move Container, LTL, and FTL shipments within the US. From dispatchers to owner operators.

Shippers, brokers, and freight forwarders: Any companies around the world in need of moving freight within the US.

Is QuickLoad for individuals?

Currently we are focusing on Container, LTL, and FTL shipments. We also provide transloading and warehousing services.

What does QuickLoad do with my information?

Once you sign up, QuickLoad keeps your information safe. We do not share it with anyone else.

Where in the world is QuickLoad available?

QuickLoad is currently available in all over the US.

What kinds of shipments can I book or find with QuickLoad?

You can book for any type of product as long as it comes in pallets, boxes, or bundles. We can help you as well with your glass and marble slabs. We offer Container, LTL, and FTL deliveries.

How long will it take to get a QuickLoad account?

Shippers can start using QuickLoad immediately after completing our signup form.

In the case of carriers, we’ll need to gather some additional information before you can start accepting jobs. Once we receive that information, you will be ready to accept your first job after one (1) business day.

What are your support hours?

Our customer service is available 24/7 to answer your questions.

What languages do you support?

English, Spanish, and Turkish.

How can I update or change the driver on the app?

Step 1: Go to 'Job Actions' and click on 'Change Driver'.

Step 2: Select one driver.

Step 3: You will have a new driver in seconds! Check out this short video to see how to change drivers from your team to complete the job. See more here: Link

How do I add a driver to my team?

"Step 1: Click on 'Drivers' and go to 'Add New Driver'.

Step 2: Send an invitation to the driver.

Step 3: The driver will receive an email notification to be part of your team. Check out this short video to see how to add new drivers from your team to complete the job. See more here: Link